FAQ

UME UNION / CUSTOMER CARE

Help center

Find an answer and get back to choosing.

8 answers

How do I find a specific item?

Use the product search with an item code or keyword. Narrow the results by category, material, price or availability.

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How do saved products work?

Use the heart on a product to add it to your shortlist. Guest lists stay in this browser. Sign in to manage your account list.

Open my shortlist →
Where do I enter a discount code?

Apply your sales code on its product page or beside the matching item in your cart. One code discounts one unit. Payment permanently uses the code; contact sales if you need help.

Buying & discount guide →
Do I need an account to place an order?

You can check out as a guest. An account gives you one place to review associated orders, manage addresses and save products.

Sign in or create an account →
Where can I see my order?

Sign in with the account used for your order and open Orders. If you checked out as a guest, keep your confirmation email and order number for support.

View my orders →
Where is my invoice?

Open the paid order in your account to access its available invoice. For a guest order, use the secure invoice link supplied with the order.

Go to orders →
What should I check about delivery?

Check availability, destination, access and any delivery charges before paying. Product documents and delivery details can vary by item.

Read delivery & return information →
Which cleaning method should I use?

Follow the instructions for the exact material and finish. Contact us when care details are missing; a general guide cannot replace the product instructions.

Explore materials & care →

Still need a hand?

Keep the product link or order number ready so we can help with the right details.

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