UME UNION / CUSTOMER CARE
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8 answers
How do I find a specific item?
Use the product search with an item code or keyword. Narrow the results by category, material, price or availability.
Search the catalogue →How do saved products work?
Use the heart on a product to add it to your shortlist. Guest lists stay in this browser. Sign in to manage your account list.
Open my shortlist →Where do I enter a discount code?
Apply your sales code on its product page or beside the matching item in your cart. One code discounts one unit. Payment permanently uses the code; contact sales if you need help.
Buying & discount guide →Do I need an account to place an order?
You can check out as a guest. An account gives you one place to review associated orders, manage addresses and save products.
Sign in or create an account →Where can I see my order?
Sign in with the account used for your order and open Orders. If you checked out as a guest, keep your confirmation email and order number for support.
View my orders →Where is my invoice?
Open the paid order in your account to access its available invoice. For a guest order, use the secure invoice link supplied with the order.
Go to orders →What should I check about delivery?
Check availability, destination, access and any delivery charges before paying. Product documents and delivery details can vary by item.
Read delivery & return information →Which cleaning method should I use?
Follow the instructions for the exact material and finish. Contact us when care details are missing; a general guide cannot replace the product instructions.
Explore materials & care →No matching answers. Contact our team →